Resident Review: Closing the feedback loop in UK housing

The Quality of Life Foundation
2 min readJul 4, 2022


At the Quality of Life Foundation, we want a housing system that improves people’s quality of life in their homes and neighbourhoods over the long term.

We do this by fostering greater accountability and encouraging more sustainable models of development. Most crucial to our work, however, is giving residents and communities a greater sense of control over what they value and need in their local area. This has the potential to affect the way government and industry approach housing, leading to more socially, environmentally and economically sustainable neighbourhoods.

For organisations who want to understand the impact of the built environment on residents’ quality of life, our Resident Review provides resident-led feedback that yields insights into people’s lived experience — what they think and feel about where they live. This post-occupancy evaluation, as it is sometimes called:

  • weaves accountability into the house-building process,
  • demonstrates social impact,
  • provides the evidence to justify past and encourage future investment,
  • and improves trust with key stakeholders, especially residents, both as citizens and consumers.

The Resident Review report marks the launch of our Resident Review service, detailing why gaining this feedback is important and how we go about doing it. This is just the start, and we hope many of you will join us in the years ahead.

To download and read the Resident Review report, please follow this link.

Sadie Morgan, Chair of Trustees, Quality of Life Foundation



The Quality of Life Foundation

Making wellbeing central to the way we create and care for our homes and communities.